Refunds for pre-cruise purchases.

For voyages departing on or before 1 November 2020 on Queen Mary 2 and Queen Victoria and 23 November for Queen Elizabeth.

If you had already lined up extra experiences and treatments on board, there’s no need to contact us. We will create and apply an On Board Credit (to be used the next time you sail with us, or indeed, rolled over from one voyage to the next) to the value of 110% for any purchases you may have made through My Cunard or our customer contact centre.

Those guests who would prefer a 100% cash refund should fill out this web form and we ask that you refrain from calling the customer contact centre. Due to the extraordinary circumstances associated with COVID-19 and the associated impact to our customer contact centre team and wider business, refunds may take up to 60 days to be processed.

More on Cunard's response to Covid-19.