Refunds for pre-cruise purchases.
Policy updated 30 November 2020.
Pre-purchased experiences for cancelled voyages with a departure date after 1 November 2020 on Queen Mary 2 or Queen Victoria and after 23 November 2020 on Queen Elizabeth.
Any shore experiences, dining or drinks packages you purchased for your voyage via My Cunard or our Customer Contact Centre will be automatically refunded back to the payment card you used to make these purchases and there is no need to contact us.
We aim to process these refunds as quickly as possible and kindly ask that you refrain from calling or emailing our Customer Contact Centre at this time, unless your enquiry is urgent.
Pre-purchased experiences for cancelled voyages that were due to depart on or before 1 November 2020 on Queen Mary 2 and Queen Victoria and 23 November 2020 for Queen Elizabeth.
Please be advised the pre-purchased experience refund request form, for all voyages departing on or before 1 November 2020 on Queen Mary 2 and Queen Victoria and 23 November 2020 for Queen Elizabeth, closed on 30 November 2020.
If you did purchase any extra experiences for your voyage, we are automatically applying an On Board Credit (OBC) to 110% of the value you paid and there is no need to contact us. This OBC may be used on board the next time you sail with us and any remaining balance will be refunded at the end of your voyage. You have until 30 November 2022 to use your OBC.
If you completed the form to request an on board purchase refund before 30 November 2020 and have not received your refund to date, please fill out the form on our contact us page.