Refunds for pre-cruise purchases.
Please be advised the request form, for all voyages due to depart on or before 1 November 2020 on Queen Mary 2 and Queen Victoria and 23 November 2020 for Queen Elizabeth, closed on 30 November 2020.
If you did purchase any extra experiences for your voyage, we are automatically applying an On Board Credit (OBC) to 110% of the value you paid and there’s no need to contact us. This OBC may be used the next time you sail with us and any remaining balance will be rolled over from one voyage to the next if not redeemed. You have until 30 November 2022 to use your OBC.
If you completed the form to request an on board purchase refund before 30 November 2020 and have not received your refund to date, please fill out the form on our contact us page.