Accessibility

Mobility equipment and storage

Ships equipment

We are able to provide a limited number of shower stools, shower chairs, raised toilet seats, bath benches and bath seats on a first come first served basis. These will be allocated out in order of date of receipt of your questionnaire.

All the equipment has a maximum user weight limit if 30st, apart from the shower stools which are 15 stone. 

No other mobility aids besides those listed above can be provided. If you require an item that we are unable to supply such as a commode, bed blocks, hoist etc you are welcome to bring your own or contact our recommended supplier, Mobility at Sea on 0800 328 1699 (calls are free from a landline).

Guests own equipment 

All mobility scooters, wheelchairs and other aids to mobility must be stored inside your stateroom when not in use; they cannot be left outside your stateroom door. Public walkways and stairwells must be kept clear in case of an emergency.

Please note that we do not accept segways, trikes or any similar non standard aids to mobility on board.

If you are bringing a hoist or any other electric equipment, you will need to check that it is compatible with the electrical supply onboard, all Cunard ships are 60 Hz / 220 V / 110 V. The standard electrical supply in the UK is 50 Hz / 240 V.

If you are booked into a non adapted stateroom, please be aware that there will be limited space for manoeuvrability.

It is important you contact the manufacturer/supplier to ensure that your equipment is safe to use at 60 Hz and to ensure that your 50 Hz machine will not be damaged or its performance affected.

Guests are not permitted to bring their own mattress, mattress topper, bed or chair unless the item has the appropriate International Maritime Organisation (IMO) fire rating certification. 

If you are flying and taking any of the above equipment you must populate your questionnaire with full details. If you are flying with a Scheduled Airline you will need to contact them directly and confirm carriage of any equipment. If you are flying with a Charter Airline then please ensure your speak to our Contact Centre 0843 374 0000 (calls cost 3p per min plus your company’s network charge). 

Our recommended supplier, Mobility at Sea, do have a selection of approved items available for hire and can be contacted on 0800 328 1699 (calls are free from a land line).

If you are flying and taking any of the above equipment you must populate your Accessibility questionnaire with full details.