• It's all in a day's work on board. Remedios Esmalde, Queen Mary 2 tailor, tells us about what it's like working as a crew member aboard our luxurious flagship. Queen Mary 2
  • Remy was born in centre of Manilla and now lives in Luzon, which is on the outskirts of Manilla in the Philippines. She lives with with her son, Jervis, 17 years old (currently at college learning computer science, although he is a budding artist) and daughter Samira Fae who is 13 years old. Samira Fae loves dancing and wants to be a star one day, but Remy would like her to think about a regular job and a university education as well – sound familiar?
  • While Remy is away her children are looked after by her sister-in-law who conveniently lives next door. Remy learned how to be a seamstress from the age of sixteen in her brother’s dressmaking shop. She wanted to travel, so decided to move to Dubai where she worked as a waitress before a life at sea beckoned. Remy’s career at sea started as a bedroom stewardess in 2001, before joining Queen Mary 2 as a tailor in May 2004. The job was a dream for Remy as she has always had a passion for seamstressing and now on a daily basis she’s able to enjoy utilising her skills by helping others. As the ship’s tailor she reports to the executive housekeeper, but works very closely with the linen keeper and laundry master.
  • It’s an early start for Remy as she sets her alarm for five in the morning. This gives her enough time to get ready and have a cup of coffee in the crew mess before starting work at six. In addition to being the tailor she also helps out in the laundry. Dionisio Elizalde, the laundry master oversees a 24 hour operation involving 22 laundry staff, ensuring all the ship’s laundry is processed. Remy’s first job in the morning is helping to prepare the bed linen and towels for guest staterooms. This involves checking and counting everything from bed sheets to putting bundles of fifty face cloths in to trolleys, ready to go the guest areas. This is a job done by a team of six piccalos who take them to the bedroom stewards (about 14 per deck) while 10 assistant butlers take them to the suites.
  • Remy has a quick breakfast, normally around eight, as the mornings are a very busy place in the laundry. Depending on the day she normally begins her tailoring work around 10 am. She works very closely with the assistant linen keeper, Joey, whose main job is looking after the laundering of 1,200 crew members' uniforms; there are crew launderettes for their personal clothes. If any item needs repair or alteration they are passed to Remy. She will also receive items from the linen keeper, James, who in addition to maintaining stocks of guest and crew linen on board, issues uniform for new crew or those changing positions. He also orders new uniforms for the officers and again any alterations required are taken care of by Remy. When a crew member leaves at the end of their contract, the uniform is handed back to James, and once it is laundered, it is checked for any possible repairs that may be required, as it’s essential that uniforms are immaculate.
  • She has dinner around 7.00pm after which she returns to work briefly before finishing for the day at around 8.00pm. In the evenings she enjoys socialising with friends in the various crew recreation areas, or relaxing in her cabin watching TV before getting to sleep around 10.00pm. All crew have access to the guest TV channels, as well as some crew channels, such as Cunard training and information programmes and movies. As there is a large Filipino community on board there is also a dedicated Filipino TV channel.
  • At home she loves cooking traditional Filipino food and looking after the house which she enjoys. Sometimes she meets up with fellow crew members for lunch in Manilla but her main focus is on precious family time. Although she is far away from her children, after 5 years of working on Queen Mary 2 she is very happy because there is a great atmosphere on board amongst the crew and she can provide for her family at home. Thanks to Cunard teamwork and applying what she has learned in the White Star Academy in the Philippines as well as on board, she can look after our guests in the best possible White Star way.

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