Information You Provide to Us
You are not required to register in order to access our site. If you send us an email or register on our site we may collect information about you. Certain portions of our site are restricted to registered users or passengers with confirmed bookings. Any information you provide is purely voluntary.
There are several areas on the site where you may provide personal information or may be required to register to obtain access to certain online services not available to anonymous visitors. These include Voyage Personaliser, World Club, Booking Request, Book on Line, Guest Forms, Gift Forms, Brochure Requests, Shore Excursions, Contact Us, Sign Up E-News and Special Offers, and Travel Agent Locator. You may apply for employment online through our site. Travel agents may register with Cunard through the One Source site linked from our site.
When you register on our site, you may be required to provide your email address and to select a password to be used to access your information. To access Voyage Personaliser you may be required to use your name and a valid booking number obtained from Cunard. If you want to book travel or other services through our site, you may be required to register in advance in order to obtain access.
When you register we collect information which may include your name, address, gender, birth date and email address, your telephone number, special occasion dates, vacation and dietary preferences, health requirements, and passport and credit card information (cardholder name, card number and expiration date) as well as emergency contact information (the name, address and telephone number of someone not traveling with you who we can contact in case of an emergency. ("Profile Information") Information collected in the Voyage Personaliser may include Profile Information for yourself and those traveling with you.
Information collected through the online job application may include name, address, telephone and fax numbers, email address, age, education history, military service, immigration status and employment history. ("Employment Information") Job applicants may choose to provide this information by mail or fax instead of through the site.
Passengers are not required to use Voyage Personaliser to submit information before they begin their Voyage; the same information, which is required before boarding, can be provided over the telephone by calling 1-800-7-CUNARD(1-800-774-6237) or can be provided at the point of embarkation on forms available from Cunard Line. Using the Voyage Personaliser will speed up your boarding process because information is submitted in advance. This information may be shared with governmental agencies including Customs or the Department of Homeland Security, with medical staff and with Cunard Line personnel. We may keep your credit card and passport information on file and on our servers to enable you to make purchases on board more easily and to facilitate your boarding procedure.
You may also choose how you would like to receive information from us, by mail, email or telephone. If you send us an email or request information we will retain your email address and use it to respond to your inquiry. We may also use your email address to provide you with upcoming events, Voyages, packages and other information about Cunard Line.
By providing personal information through this site you explicitly agree to our collection and use of that information as described in this Privacy Policy. You agree that we may use the personal information you provide to respond to your inquiries, process orders, contact you regarding customer service, let you know about products or services which may be of interest to you or to personalize our service to meet your needs or preferences. This may involve sharing certain information with our medical staff, affiliated companies or third parties, for instance, if you require a wheelchair or have dietary preferences. You also agree that we may share your personal information with our affiliated companies and third parties as described in this Privacy Policy.
Child Privacy
Because of the nature of our business, our products and services are not designed to appeal to minors, and therefore we do not knowingly attempt to solicit or receive any information from children under 13. If we have reason to believe that information is being provided by a person under the age of 13 we will not collect the information.
Your Access to Your Information
You may, at any time, make changes or corrections to your Profile Information or preferences, or delete them, simply by visiting the My Profile page of the site and providing your email address and password. You may access your Voyage Personaliser Information at any time to add, change or delete information by simply logging in to the Voyage Personaliser section using your name and booking number. You may also direct us to change or delete your information by fax, mail or email at the addresses and numbers provided below. You can direct us to delete your email address from our mailing list simply by following the instructions on any email you receive. We will act on your instructions promptly, but making changes or deleting information may two weeks or more to become effective.
Disclosing Information to Third Parties
We do not sell our subscribers' information to third parties but we may share your information with our affiliated companies or with third parties. We will reveal personal information to unaffiliated third parties only if: (1) you request or authorize it; (2) the information is provided to help complete a transaction for you; (3) the information is provided to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Legal Notice Disclosure or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.); (4) the disclosure is done as part of a purchase, transfer or sale of services or assets (e.g., in the event that substantially all of our assets are acquired by another party, customer information may be one of the transferred assets); (5) the information is provided to our agents, outside vendors or service providers to perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, sending emails about our products or services, etc.); or (6) to others as described in this Privacy Policy. We may also gather aggregated data about you and disclose such aggregated (but not personally identifiable) information to third parties for promotional or other purposes.
Affiliate Marketing Opt Out
Cunard Line is providing this notice.
Federal law gives you the right to limit some but not all marketing from Cunard Line. Federal law also requires us to give you this notice to tell you about your choice to limit marketing from Cunard Line.
You may limit our affiliates, including as our sister cruise lines in the Carnival Corporation, from marketing their products or services to you based on personal information Cunard Line provides them. This information includes your name, your address, and your history of cruising.
Your choice to limit marketing offers will apply for 5 years from when you tell us your choice. Once that period expires, you will receive a renewal notice which will allow you to limit marketing offers for another 5 years.
If you have already made a choice to limit marketing offers from us, you do not need to act again until you receive the renewal notice. To limit affiliate-marketing offers, contact us toll free at 866-329-2870.
Your California and Rhode Island Privacy Rights
Cunard Line may disclose your personal information to our affiliates or other third parties for their use in marketing to you unless you tell us not to. In order to opt out of such sharing or for further information, please write to us at Cunard Line, Attn: Privacy Policy, 24844 Avenue Rockefeller, Santa Clarita, CA 91355.
Inapplicability of Privacy Policies of any Linked Sites or Other Parties
Cunard Line' site may contain links to other sites such as our affiliates and third parties. This Privacy Policy only addresses Cunard Line' use and disclosure of your information collected on this site, if any. While we try to link only to sites that share our standards and respect for privacy, we are not responsible for the privacy practices of any third parties or the content of linked sites, although we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites.
Changes to this Privacy Policy
We will occasionally amend this Privacy Policy to reflect company and customer feedback and we reserve the right to make changes to this Privacy Policy at any time. The use of your information is subject to the Privacy Policy and Terms of Use in effect at the time of use. The provisions contained in this Privacy Policy supersede all previous notices or policies regarding our privacy practices with respect to this site. We post the effective date of our Privacy Policy on our site. We encourage you to check our site frequently to see the current Privacy Policy to be informed of how Cunard Line is committed to protecting your information and providing you with improved content on our website in order to enhance your online voyage planning experience. If we make material changes to this Privacy Policy we will post the revised Privacy Policy and the revised effective date on this site.
