FAQs

We provide complimentary room service to your stateroom at any time of the day or night. A menu will be available in your stateroom directory of services.

Yes, you can buy local stamps at the Purser's Office and they will be happy to post your mail for you.

Each ship’s computer centre offers internet access via PC and guests with
laptops may also access the web via our wireless network, available in many public rooms. Queen Mary 2 also offers in-stateroom e-mail access to her guests, via a “CruisEmail” account – information and addresses will be provided in your preliminary documents. Charges apply for these services. Please note, access is subject to satellite coverage and wireless access does not support PDA’s.

All staterooms have direct-dial  telephones. Before your departure, in your final document packet, you will receive direct-dial phone and fax information.

News and sports headlines can be found in the on- board newspaper, on the internet or the television in your stateroom.

If you wish, you can register your credit card details at check in. If you do and are happy with your final statement, your account will be settled automatically. However, if you wish to settle your on board account at the end of the voyage by cash, you should do so at the Purser’s Office.

For World Voyages you will need to settle your account at the end of each sector.  These dates will be advised when you are on board. 

We would recommend that you ensure your card provider is aware that you are travelling. 

A priest will be on board to conduct Catholic and nondenominational services
on all voyages. A minister and rabbi/cantor will be onboard to conduct services
coinciding with major religious holidays.

On World Cruises a minister, priest and rabbi will be on board to conduct services throughout the voyage.

During voyages coinciding with a major religious holiday, ecumenical clergy will be available aboard to conduct services.

The safety, comfort and enjoyment of all our guests has always been a key
concern at Cunard. With this in mind, as a direct result of the feedback we
have received from our guests, we have amended our policy with regard to
smoking on board Cunard ships. Smoking is no longer permitted in any public
area with the exception of Churchill’s Cigar Lounge (cigars only) and
designated areas on the open decks. Smoking is permitted on private
balconies.

It is comforting to know that the on board medical centre is staffed by full-time registered doctors and nurses (Queen Mary 2 has the largest medical facility at sea). In addition to twice-daily office hours, they are available 24 hours a day in the event of an emergency.

These facilities are not intended or designed to provide ongoing treatment of pre-existing conditions. If you anticipate a need for medical services aboard ship, your special requirement must be cleared in writing with Cunard before your booking can be finalised. Since medical facilities are limited and shoreside medical care is not readily available, women who have entered their 24th week of pregnancy by the end of their voyage cannot be accommodated.

Charges for medical services will be added to your shipboard account, and you will be provided with an itemised account to submit to your insurance company. Please verify with your insurer that your coverage applies outside your home country. If not, we advise you to purchase appropriate travel insurance.

All staterooms are equipped with a safe into which you can programme your own personal code.

We will do our best to accommodate your requirements. Please advise us of your needs at the time of booking or at least six months prior to departure, whichever is the sooner.

There’s no need to pack heavy books. All the ships have excellent libraries (Queen Mary 2 has the largest library at sea) and wide range of well stocked book shops to make your holiday even more relaxing and enjoyable.

Yes definitely. Our carefully selected ports, the illuminating shore excursions and glamorous evenings with new friends will provide plenty of moments you’ll wish to capture forever. Additionally the official photographer on board will take pictures during your voyage. These will be on show and available for purchase at the Photo Gallery.

There’s plenty to do and a full list of what’s available each day will be shown in the Daily Programme which you will receive each day in your stateroom. Activities include: informal talks, port lectures, academic and cultural enrichment programmes, celebrity speakers, computer classes, aerobics classes, sports tournaments, games, quizzes, competitions, as well as concerts, musical shows and cabarets. You can also catch up on movies and play the tables in the casino.

Yes, every stateroom has a hair dryer.

Cunard Line upholds the classic ocean travel tradition of matching your dining experience to your accommodation.  Therefore, Queens Grill dining is only available to guests booked into the Queens Suites and Penthouses, whilst Princess Grill is for those guests who choose the Princess Suites.  Britannia Club dining is available for AA grade club balcony guests and the two tier Britannia restaurant is the formal dining area for Britannia grade guests.  We do not permit movement between the restaurants.

Towels will be supplied for use around the pool or to take ashore and will be replenished as required.