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Before You Sail
 | | | | What is White Star Luggage | | | Cunard’s White Star Luggage Service is the perfect alternative to transporting your own luggage through airport congestion and customs. It’s also a wonderful option for those who choose to extend their travels pre or post voyage. White Star Luggage Service is provided by DHL Worldwide Express and Federal Express (the courier). Reservations for this service must be secured at least 35 days prior to your sailing date. Domestic and international shipping is available. Rates start as low as $90.00 USD per bag for domestic shipments and $250.00 per bag for international shipments. Rates are based on shipment size, weight and destination and include limited Shipment Value Protection. Additional terms and conditions apply. For more information and rates specific to your particular voyage, please email whitestarluggage@cunard.com or call us from the US or Canada at 1-888-491-0774, from the UK at 0-800-051-6414, from Europe at 0-845-071-0305.
Service is available in the following ports:
Barcelona
Cherbourg
Civitavecchia
Dubai (World Voyage only)
Ft Lauderdale (World Voyage only)
Hamburg
Hong Kong (World Voyage only)
Los Angeles (World Voyage only)
New York
San Francisco (World Voyage only)
Singapore (World Voyage only)
Southampton
Sydney (World Voyage only)
Venice
Shipments
Shipments are limited to the shipping of luggage containing personal clothing. Items such as toiletries, cosmetics, medication, vitamins, electronics and jewelry are prohibited. Keep these items in hand baggage and carry them personally. Garment bags are acceptable for shipment of clothing provided they fold in half, remain secured in that position, and resemble a piece of free standing luggage.
Restrictions
Individual shipments may not exceed 108 inches per piece for combined length, width and height. Weight may not exceed 150 pounds per piece. Should an individual shipment exceed number of total inches or weight, additional fees will apply and we cannot guarantee timely delivery of shipment. Goods or items purchased during your travels may not be shipped via White Star Luggage as they could be subject to duties and taxes. Any duties and taxes assessed by customs will be billed to you. Items such as cologne, perfume, lighters are prohibited as they are considered combustible. Shipments may not be locked as they are subject to inspection.
Shipment Value Protection
TYPE: Basic Value Protection
COST: Inclusive in standard rates
COVERAGE*: Up to $2,000.00 per piece
TYPE: Additional Value Protection
COST: $10.00 per piece
COVERAGE*: Up to an additional $1,000.00 per piece
*Actual cash value
Cunard Line will not be responsible for any damage to or loss of luggage or contents. (The courier) will not be held responsible for damage to guest’s luggage (as it is considered the shipping container), loss of or damage to camera or electronic equipment, jewelry, cash, or other similarly fragile and valuable items. Valuable and fragile items should always be hand carried. While an itemized contents list is required for international shipments, we recommend that you prepare an itemized list for domestic shipments as well.
Claims
Any claims for loss or damage pertaining to covered items must be reported immediately to White Star Luggage, who will initiate the claim. Claims must be submitted per the following schedule:
DHL Shipments 30 days from the date of pick-up
Federal Express Shipments 21 days from the date of delivery
Cancellation Policy
Cancellation fees are as follows:
From 60 days prior to sailing until your scheduled pick-up date, cancellation charge is $25.00.
Once pick-up has been made, cancellation charge is 100%.
How to Reserve White Star Luggage Service
To reserve White Star Luggage Service call us from the US or Canada at 1-888-491-0774, from the UK at 0-800-051-6414, or from Europe at 0-845-071-0305.White Star Luggage agents are available to assist you Monday thru Friday from 6am to 5pm Pacific Standard Time.
When requesting rates or reserving service, please be prepared to provide us with the following information:
• Your Booking Number
• Pre-cruise pick-up address and phone number
• Post-Cruise ship to address and phone number
• Number of pieces to be shipped
• Estimated weight of each piece
• Declared value of each piece
• Credit Card for payment
How the Program Works
Once the reservation has been booked, we will provide you with the scheduled pick-up date for your luggage based on your voyage destination.
Prior to your scheduled pick-up date, we will mail you a packet containing the following items:
• Airway bills for each piece of luggage to be shipped
• Sturdy airway bill holders and ties for each piece
• Customs forms to be completed for International shipments
(International shipments also require a copy of your passport to accompany completed customs forms)
• A return envelope for shipping copies of customs forms back to Cunard
• Detailed shipping instructions
• Interior Luggage Insert
Pre-cruise shipments will be picked up as scheduled and delivered to your stateroom on your day of embarkation. For post-cruise shipments, you will be instructed to follow standard disembarkation procedures, which requires you to proceed through immigration and customs formalities. A drop-off area for White Star Luggage will be located just outside the customs area. You will receive specific instructions onboard regarding your disembarkation and specific drop-off location, as this may vary from port to port.
Cunard White Star Luggage shipping service is provided by DLH Worldwide Express and Federal Express (the courier) based on destination. This luggage shipping service is for the personal luggage of Cunard guests only. Rates include basic Shipment Value Protection. A complete list of items that cannot be shipped will be supplied, along with terms and conditions, upon reserving this service. Cunard Line will not be responsible for any damage to or loss of luggage or contents. (The courier) will not be held responsible for damage to the shipping container, loss of or damage to camera equipment, jewelry, electronics, cash or similarly fragile or valuable items. Items such as cologne, perfume and lighters are prohibited, as they are considered combustible. (The courier) is an independent company and is not owned or operated by Cunard Line. Cunard Line reserves the right to modify or withdraw this service at any time.
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